Please inspect items immediately when received. Read conditions below carefully before inquiring about returns and exchanges.
- All returns are subject to a 20% re-stocking fee. The restocking fee covers the cost of our order processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details.
- Items you wish to return MUST be approved prior to your return. Contact us for a RAN# (Return Authorization Number) and specify your reason for return. All return inquiries must be sent to us within 14 days of receiving your order. Approved returns MUST be sent back to us within 30 days of receiving your RAN#.
- Returned items must be in brand new condition.
- Shipping, handling, and transaction fees are non-refundable.
No returns, cancellations, or refunds are allowed on special order items.
- Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.
- Please contact us if inquiring about an exchange.
- Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by Complex Seven Industries, we will provide a return shipping label for you to use to make the exchange as seamless as possible.
- Refunds will be processed within approximately 3 to 7 business days after we receive your return.
- Original shipping charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.