Please inspect items immediately when received. Read conditions below carefully before starting a return or exchange.
- All returns are subject to re-stocking fee up to 20%. The restocking fee covers the cost of our order processing and restocking process.
- Items you wish to return MUST be approved prior to your return. Please click here to start the return process. All return inquiries must be sent to us within 30 days of receiving your order. Approved returns MUST be sent back to us within 15 days of receiving your return approval.
- Returned items must be in brand new condition or, unused condition.
- Shipping, handling, and transaction fees are non-refundable.
- No returns, cancellations, or refunds are allowed on special order items.
- Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 business days. Also note that each bank process returns differently, so it might not appear in your account immediately.
- Please click here to initiate an exchange.
- Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by Complex Seven Industries, we will provide a return shipping label for you to use to make the exchange as seamless as possible.