Please inspect items immediately when received. Read conditions below carefully before starting a return or exchange.
- All returns are subject to re-stocking fee up to 20%. The restocking fee covers the cost of our order processing and restocking process.
- Items you wish to return MUST be approved prior to your return. Please click here to start the return process. All return inquiries must be sent to us within 30 days of receiving your order. Approved returns MUST be sent back to us within 15 days of receiving your return approval.
- Returned items must be in brand new condition or, unused condition.
- Shipping, handling, and transaction fees are non-refundable.
- No returns, cancellations, or refunds are allowed on special order items.
- Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 business days. Also note that each bank process returns differently, so it might not appear in your account immediately.
Submitting A Return Request
1. Log in to your account by clicking here:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.